Privacy Policy

At Toubkal Maroc, protecting your personal data is a priority. This policy explains what data we collect, why, and how you can exercise your rights.

1. Data controller

Toubkal Maroc, based in Marrakech (Morocco), is the controller of the data collected on this website. For any question, email us at [email protected].

2. Data we collect

We only collect the data required to process your booking:

• Identity and contact: name, email, phone and pickup point.
• Booking: chosen tour, dates, number of guests and preferences.
• Order and payment: order details. Card payments are handled by our payment provider; we never store your card numbers.
• Technical data: IP address, browser and pages visited, via cookies.

3. Cookies

We use cookies that are necessary for the site to work (cart, session, language, currency) and, where applicable, analytics cookies. You can refuse non-essential cookies in your browser settings.

4. How we use your data

Your data is used to process and confirm your bookings, provide support, send confirmations, improve our services and comply with our legal obligations.

5. Sharing your data

Your data may be shared with our payment, emailing and hosting providers, strictly for the purposes above. We never sell your data.

6. Data retention

Order data is kept for the legally required period (accounting, dispute management). Contact data is deleted on request.

7. Your rights

In accordance with Moroccan law No. 09-08 and, where applicable, the GDPR, you have the right to access, rectify, erase, restrict and object to the processing of your data. To exercise these rights, email us at [email protected].

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access.

9. Contact